Effective Date: 20/08/2023

We at YAADUNA LONDON are committed to ensuring the satisfaction of our valued customers. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as smooth as possible. Please review the following guidelines before initiating a return:

  1. Returns Eligibility:
  • Products must be returned within 30 days from the date of purchase.
  • The product must be in its original, unopened, and unused condition.
  • Products purchased from authorized YAADUNA LONDON retailers must be returned through the original point of purchase.
  1. Proof of Purchase:
  • A valid proof of purchase, such as an order confirmation or receipt, is required for all returns.
  • Returns made without a proof of purchase will be subject to approval and may be eligible for store credit at the discretion of YAADUNA LONDON.
  1. Return Process:
  • To initiate a return, please contact our customer service team at [customer service email/phone number] to obtain a Return Authorization Number (RAN).
  • Write the RAN clearly on the outside of the return package.
  • Include a copy of the original proof of purchase inside the package.
  • Ship the product, along with the proof of purchase, to the address provided by our customer service team.
  1. Return Shipping:
  • Customers are responsible for the cost of return shipping unless the return is a result of an error on the part of YAADUNA LONDON.
  • We recommend using a trackable shipping method to ensure the safe delivery of your return.
  1. Refunds:
  • Refunds will be issued to the original payment method used for the purchase.
  • Once your return is received and inspected, we will process your refund within 3-5 business days.
  • Please note that shipping charges are non-refundable.
  1. Exclusions:
  • Personalized or custom-made products are not eligible for return unless they are defective or damaged.
  • Limited edition items may have specific return policies, which will be communicated at the time of purchase.
  1. Defective or Damaged Products:
  • If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving the item.
  • Provide clear photos of the defect or damage along with your contact and purchase information.
  • We will arrange for a replacement or refund, depending on the circumstances.

Please understand that failure to comply with the above return policy may result in delays or denial of your return. We reserve the right to refuse returns that do not meet the outlined criteria.

For any questions or concerns regarding our return policy, please don’t hesitate to contact our customer service team at customer service email/phone number.

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